Momentum Wi-Fi Video Camera Walmart Won’t Connect Issue

Hey folks, this is an unrelated blog post to what I normally write, just wanted to put this out on the internet to help others who might be having the same problems…

If you are trying to connect your new Momentum wi-fi cameras but aren’t having any luck, here are a couple of potential issues you might want to check…

  1. Are you connecting to a 2.4GHz network? The cameras do not seem to want to connect to a 5GHz network and, in fact, might not be capable of it. If you have a dual-band system, you might need to make sure you connect to the 2.4GHz.
  2. Does your router support UPnP? If you use AT&T U-verse like me, it doesn’t. This means you need to set up port forwarding. Importantly, you need to set up Port-Forwarding for the device you are using to set up the camera, not just the cameras themselves. The port in question is 8001 (which you would only discover if you look at one of the screenshots from the little manual provided). Use your router admin to forward port 8001 and you should be good to go.
  3. Set up in a strong-signal area, then move it to a weaker signal area. It seems to demand a high quality signal for the setup process, but is more lenient after that.

Hope this helps!

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  1. Sandy
    Jan 22, 2018

    What the heck are you talking about port forwarding??!! I have followed the instructions and it will never connect to the camera after I enter in the wifi password. Help!

  2. Bryan
    Jan 23, 2018

    Bought a momentum camera and got it all set up and working great when I was home. Now I’m at work, and I want to see the Cam in live view but it keeps loading and won’t connect to live view. Someone please help me figure it out.

  3. A Sims
    Jan 29, 2018

    Won’t pair. Junk

  4. sandi
    Jan 30, 2018

    my was working then stopped…says off line we reset the camera…still says not connected!

  5. J.
    Jan 30, 2018

    I have one. I always have to either reinstall it or sign in or out again or restart machine. Once I have it onscreen and or go out of app or the screen times out, i have to do this. It wont just go right to live view again. Not very satisfied with it.

  6. Sharel
    Feb 2, 2018

    I have a SD card for my momentum camera and it has not recorded any activity in about 2 weeks what’s the problem how can I get it to record on my SD card or do I have to pay for them too monitor it

  7. Igal
    Feb 7, 2018

    My momentum as been connected for awhile I have 2 and know I deleted 1 and can’t get it connected back, any help please and thanks..

  8. johnnylugo
    Feb 10, 2018

    my mom. camara cant locate the s.

  9. Ron
    Feb 13, 2018

    I have removed and reinstalled the APP on my Iphone a couple times due to the location being China and won’t let me change it to US. I have a feeling that I have been hacked but don’t know how to get ride of the hack. Must be somewhere else on my phone that keeps getting back into my APP and screwing things up. Anyone else experience this issue? Would like some feedback.

  10. Lana
    Feb 15, 2018

    My 720 momentum camera won’t record over 5 sec. Need it to do all day. How? And where do I go to watch it?

  11. Donna
    Feb 15, 2018

    The very first camera works good. The second one however is not working. Going to. Take it back. Get another one. Otherwise works. Great Love it

  12. Diane
    Feb 25, 2018

    I need to know how to how to set up this camera to my wifi smart
    TV, The wifi does work on my phone, however I need it to work
    on my TV as well.
    Please let me know the instructions I need to do that

    Thank You Kindly

  13. Derek
    Mar 2, 2018

    I bought the camera but it won’t let me pair bc it already paired to an account how do I remove it

  14. Kookoo
    Mar 25, 2018

    My sound stopped working and I see no button for it anyway. Mic let’s you talk but i am soying

  15. Demigog
    Mar 26, 2018

    My camera was fine , got decent picture for the price , had it for s year and now it’s getting camera offline error that many many others are getting.
    To anyone trying to face out the window , it can’t see out because of the IT lights , I’ve put mine outside , just make sure the info on the back is protected from moisture.
    I was going to buy some more cameras but not until they fix this issue of not being able to connect. Also tried logging in from another device which I’ve done time and time again , and you can’t click sign in or create account. Going to let it sit for awhile since it is set to auto connect , hopefully that part will at least work until they FIX THIS ISSUE NOW , thank you very much

  16. jill
    Mar 26, 2018

    loved it but then after 9 months it quit connecting and wont let me log in w it??? got password code and reset password- still won’t let me log in – states account or password are wrong yet it found my account to give me a code???
    Not sure what to do at this point?

  17. Aaron
    Mar 28, 2018

    So I bought this the camera used
    Says it’s already paired
    I think the guy knew it was stolen cause he stopped returning my phn calls
    Is there a way to find out if it’s stolen
    If it is I’ll turn the guy in
    I hate thefts

  18. Benjamin Whitcomb
    Apr 1, 2018

    Is anyone able to view camera live feeds via cellular signal while out and about? App just shows spinning when i click on camera

  19. Kaye
    Apr 14, 2018

    I got all set up. Got picture but no sound..? Need help. Turn the media up on my phone and media. Worked at time of installation.

  20. SHEIA
    Apr 25, 2018


  21. Tonya
    May 4, 2018

    I can’t get mine to do anything. Says searching for my camera and that is it. I am taking it back. Total waste of time!

  22. Ashcan
    Jun 6, 2018

    I had loads of trouble getting my cam to connect, and after hours of tinkering, I discovered that it is case sensitive. I used all caps and it worked. I wish Momentum warned me in the instructions about case sensitivity.

  23. Latoya N Hobdy
    Jun 9, 2018

    I can’t get mine to work. It says offline

  24. Lindsey
    Jul 4, 2018

    Changed router and now 2 out of the 4 won’t connect!!!! Grrrrr!!! FML!!!!IS correct! Tried both apps for momentum and niether will pick up the signal. Tried resetting them and got the voice command but still nothing!! Frustrating!!!

  25. Sandra
    Jul 7, 2018

    Having trouble connecting to wifi. Keeps saying incorrect password, but I checked with my cable company and it is correct..Getting frustrated with it…

  26. Ernest
    Jul 19, 2018

    I buy aria momentum camera and I have centurylink and my wifi won’t connect to my aria someone please help me

  27. Veotas
    Jul 24, 2018

    Showing steady red light in camera. Can not connect.

  28. Jemma B
    Jul 27, 2018

    Hi! I had four mo-cams for a few years but two are getting pretty beat up and struggling. Will the newer cori momentum hd cams work on my app with my old ones, as my app supports up to four cams. Love these. Once you get the hang of them they’re terrific. I have used a phone, tablet and android box hooked to a computer monitor. Even chrome casted them to my big screen! And im a 40yr old technology illiterate mom lol.

  29. Jemma B
    Jul 27, 2018

    @ Benjamin W.
    I use the cams while im out with my smartphones data yes. I often turn on the app, go to the room my husband and son are in and turn on the microphone and have a conversation. I see them and we can have a two way conversation. Its nice. Best Regards. Hope this helped.

    Aug 4, 2018

    I have not been able to get anyone to contact me from momentum in over a week now phone number is down it says and put in 4 trouble tickets and nothing. IS THIS COMPANY EVEN IN BUSINESS ANYMORE OR ARE THEY JUST TAKING MY MONEY.

  31. Miriam
    Aug 23, 2018

    I bought the camera used and now it doesnt let me pair. It says its already been paired to an account. How do I reove this?

  32. Roy Bryant
    Sep 6, 2018

    My camera will not recognize the code

  33. Darlene Weaver
    Sep 14, 2018

    I had the same problem after my router bit the dust and had to be replaced. It took me 2 days to figure it out. I wish I would have had the foresight to write things down but when you go into WiFi settings you will see a network starting with the letters “MOX”.
    Connect your 1st camera to that network. I renamed my cameras as a precaution. After that first connection, all others connected to the 2.4 g network. Hope this helps.

  34. Nancy jones
    Sep 26, 2018

    I just bought the HD smart home security camera Axel. I am having trouble getting it to pair and connect

  35. Marta Maria Pelypec
    Nov 9, 2018

    Both cameras were working but when decided to set some rules I could not do so.
    So I decided to use the ship…. if was a mistake. Now I am really mix up.
    I took the ships out and now I cant reset the cameras.

    I neeed to start all over againg. Very frustred.
    Some times the camera doesn’t record people outside at all.

  36. Sean
    Nov 10, 2018

    My camera is paired to another account is there any way to remove the other account?

  37. Josh
    Nov 25, 2018

    Says it’s all ready paired when it’s new

  38. Craig
    Dec 5, 2018

    I guess we got what we paid for $60.00 waisted . I even e-mailed the company and no response ….I will never buy anything from this company again….

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