Momentum Wi-Fi Video Camera Walmart Won’t Connect Issue

Hey folks, this is an unrelated blog post to what I normally write, just wanted to put this out on the internet to help others who might be having the same problems…

If you are trying to connect your new Momentum wi-fi cameras but aren’t having any luck, here are a couple of potential issues you might want to check…

  1. Are you connecting to a 2.4GHz network? The cameras do not seem to want to connect to a 5GHz network and, in fact, might not be capable of it. If you have a dual-band system, you might need to make sure you connect to the 2.4GHz.
  2. Does your router support UPnP? If you use AT&T U-verse like me, it doesn’t. This means you need to set up port forwarding. Importantly, you need to set up Port-Forwarding for the device you are using to set up the camera, not just the cameras themselves. The port in question is 8001 (which you would only discover if you look at one of the screenshots from the little manual provided). Use your router admin to forward port 8001 and you should be good to go.
  3. Set up in a strong-signal area, then move it to a weaker signal area. It seems to demand a high quality signal for the setup process, but is more lenient after that.

Hope this helps!

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  1. Carl
    Jun 24, 2017

    WiFi password is the password or numbers you use to connect to your modem

  2. Carl
    Jun 24, 2017

    WiFi password is incorrect you have to turn on the WiFi on your phone first and connect to you modem on your phone then type password on camera set up

  3. confused
    Jun 25, 2017

    how do you port forward to 8001? you can’t just simply say forward your port to 8001 and give no instructions on how to do it.

  4. Rick
    Jun 28, 2017

    I hooked one momentum camera up and it took me two days but it finally works , so I went back to Walmart to get two more , I bought them and thought they were identical, nope and they neither one will work and Walmart won’t let me trade them for the right ones, so I’m out eighty dollars, I’m so mad.

  5. Jodi
    Jul 3, 2017

    Mine keeps blinking a blue and red light won’t connect, tried it manually and tried scanning it when i scanned it said my device didn’t exist?? Well I’m sitting here looking at it, what the heck?

  6. Dj
    Jul 4, 2017

    Scanning didn’t work, so manually put the alphanumeric code. Tried connecting but got “Camera Not Found, An error occurred.”
    I tried three times. No luck. Dj

  7. Joe
    Jul 5, 2017

    I just. Ought 2 cameras and I was told piece of cake even your grandma can do it. I told him that’s impossible my gramothers are dead. Anyways I went through all the steps and now my phone cannot find either cameras. Why is this such a big problem. I’m not to good with the new phones. But I’m good at following instructions it just won’t let me connect to my phone why why why

  8. Jeyjey
    Jul 7, 2017

    When it asks to give it a name some 10008 or 10009 code comes up??? What the f*** it that I got a new router and now I can not connect

  9. AJ
    Jul 9, 2017

    Can anyone offer some step by step troubleshooting advice? I’m attempting to connect to my 2.4GHz network, yet i keep getting a message saying that an error occurred and the cameras can’t be found.

  10. kelli silvestro
    Jul 14, 2017

    Lots if issues / questions but anyone getting answers? Anyone changed to a different brand and having good luck?

  11. Collin
    Jul 15, 2017

    Mine won’t connect to wifi if keeps saying error even when I must of put in the correct password 250 times today! I’m so pissed and all I wanted was a camera that worked not spend hours on it trying to get it to work! I’m disgusted!

  12. Doug McLean
    Jul 22, 2017

    This camera is junk bought two from two different stores both read the same thing paired to another device. Call customer service twice wife two hours me a hour half and then they answer that’s bull s . They tell me to get a picture of the box it came in and a receipt wth just bought it from the store. So now I have to prove myself on a device I bought and wait again for them to release the device don’t get that but whatever. If I have to wait for an email from them probably will never get. Customer service was rude and absolutely no help a consumer should not have to go through this. Needless to say it’s going back on the third time and not going with this company at all. And will be telling everyone I know to stay away and spend a little more . Get what you pay for never again!!

  13. My camera is not working
    Jul 24, 2017

    My camera is not working I followed all the directions and get it up and running however, it still is not working can you please provide me with the new camera

  14. Daniel
    Jul 27, 2017

    I had trouble setting it up found out the name on the back was wrong all the letter in the code device Eli name all were printed small letters the burst on mine was capital.tried meney way to set it up I had just let my phone capitalizethe first letter and it set just fine .

  15. Eric Cassels
    Jul 29, 2017

    My cameras are not connecting to the phone

  16. Justin Garett Mulder
    Aug 24, 2017

    How do you connect your momentum camera without the QR code to do was accidentally rubbed off

  17. greg zastuy
    Sep 3, 2017

    is there a phone number to get in touch with support for this camera ?

  18. Jeff
    Sep 13, 2017

    I have to say these cameras are one of the worse products I have ever bought. They are going down constantly. Very un-reliable and they get hot enough to cook breakfast on.

  19. Saich
    Sep 20, 2017

    I had to buy three last in the store Momentum IP cameras.
    Two of them gave me hard time to setup and I returned them back to store.
    Those two were open box items which gave me an idea –they locked to somebodies accounts already.
    The third camera and two more I Bought some times later were never open box or returned items.
    I am writing this in two month from Installation which was quick and easy.
    I love this cameras for picture quality, bells and whistles.
    They working now and I hope for long time.

  20. Jag
    Sep 25, 2017

    I am not sure why they build such a complicated product,this kind of products makes me to start a startup

  21. James z.
    Oct 29, 2017

    My camera won’t connect to the WiFi which In turn the app won’t recognize it. I have mediacom and they say I need to get the start port end port and target port to add to their approval list! So much for easy setup. Any help will be greatly appreciated!!!!

  22. Christina Rice
    Nov 7, 2017

    I got two Monentum cameras for mother’s day. These cameras proved awful. They constantly freeze and disconnect. My advice dont waste your time or money.

  23. Christina Rice
    Nov 7, 2017

    These cameras are awful. Thwy freeze and disconnect almost daily.

  24. Roger
    Nov 10, 2017

    I had to delete the app but now my cameras won’t work I try to set them up and it say already added how do I get them to work I have an iPhone

  25. Dez nutz
    Nov 11, 2017

    Garbage. Compete garbage. Save your mf money and don’t buy this bs. Worked for a week or two. Then stopped being able to connect. Now it’s a paper weight. The company blows the product sucks. Fuck momentum .

  26. Jonesl
    Nov 20, 2017

    I have a momentum cam, but won’t connect. I saw someone say “worked, u till they rolled out the new update”, seems about right.
    MiNE turns on, but just blinks red. It never blinks blue. Tried resetting many times didn’t work, and no info online search g about this prob.
    In the app it says it won’t connect .
    So frustrated.
    Any one having same prob with no blue light coming on?

  27. Bobby
    Nov 21, 2017

    app doesn’t work, do not buy

  28. Heath
    Dec 3, 2017

    How can I just delete my account and everything? Once I try to pair is says camera is already connected to an account. I can’t even get to selecting my wifi.

  29. timmallory
    Dec 5, 2017

    every thing looks fine and works fine think I won for once

  30. Neo
    Dec 8, 2017

    You are using the wrong app. Is some momemtum apps o don’t know why. Try another one.

  31. Harrison
    Dec 18, 2017

    What is the solis white light under the lense where the infrared lights are?

  32. Dana
    Dec 18, 2017

    Changed from Art to Spectrum now I cant connect..

  33. Brian
    Dec 19, 2017

    Ok folks… after 3 hours of failure I finally achieved success! Here is my fix

    The router has 2 access points…. one at 2.4 g and one at 5g. Notice on your router that these are listed on the back sticker and will have very similar names…. usually a number.

    When attempting to connect, my phone would connect to one while the camera connected to the other one…. Names of access points were the same and the camera kept choosing the wrong one.

    Fix….. Go into the router settings and set a different name and password for the 2.5 as well as a completely different name and password for the 5 gig as well. Now they look totally different to both devices.

    Then reset the camera with the button on the camera….

    Then … plug your camera directly into the router by way of the usb cable…. let it stay connected until the lights finally begin flashing blue and off. This tells you that it is now connecting to your router under the new name you have created. Then once done, you can move your camera t its desired location.

    Finally pair as directed, making sure to follow the remaining instructions.

  34. David
    Dec 25, 2017

    My camera give me a message every two minutes to go back to the dashboard or hit the button within nine seconds or my feed will be turned off

  35. August Sims
    Jan 2, 2018

    Waisted $40. Will not pair to my ATT router/modern. Followed quick guide but no luck. Useless, don’t buy it.

  36. TLH
    Jan 8, 2018

    Don’t give up yet!

    2 of my 3 cameras stopped working and found out Momentum sight says to reload software on camera and it worked!

    Went on Help screen of, downloaded the new software from the red alert box to my Mac PC (to download new software on a microsd card with 4-5 easy how-to steps) and the cameras are both back up and running. Also one power plug isn’t working well. Tested it by using another power cord and camera came right up. Yay!

    Also, comparing my experience for the past year of Momentum to the reviews of other cameras these are amazingly good little inexpensive cameras.

    CAMERAS REDLECTING OFF WINDOW? Saw a couple of complaints about this. I had same problem. I use one looking outside covering the back door and one running on a window sill looking out to the front porch. I carefully popped off the black plastic outer ring and wrapped it in foil. Voila! Now they also stay on later at night and come on earlier with the sunrise.

  37. Frank
    Jan 21, 2018

    Bout one off offer up and tried to connect but it says that it’s already connect

  38. Frank
    Jan 21, 2018

    Sorry I ment it says it’s already connected to another account and I can’t get a hold of the guy I bought it from so now am I put 35 bucks or is there a way to delete it off the account

  39. Sandy
    Jan 22, 2018

    What the heck are you talking about port forwarding??!! I have followed the instructions and it will never connect to the camera after I enter in the wifi password. Help!

  40. Bryan
    Jan 23, 2018

    Bought a momentum camera and got it all set up and working great when I was home. Now I’m at work, and I want to see the Cam in live view but it keeps loading and won’t connect to live view. Someone please help me figure it out.

  41. A Sims
    Jan 29, 2018

    Won’t pair. Junk

  42. sandi
    Jan 30, 2018

    my was working then stopped…says off line we reset the camera…still says not connected!

  43. J.
    Jan 30, 2018

    I have one. I always have to either reinstall it or sign in or out again or restart machine. Once I have it onscreen and or go out of app or the screen times out, i have to do this. It wont just go right to live view again. Not very satisfied with it.

  44. Sharel
    Feb 2, 2018

    I have a SD card for my momentum camera and it has not recorded any activity in about 2 weeks what’s the problem how can I get it to record on my SD card or do I have to pay for them too monitor it

  45. Igal
    Feb 7, 2018

    My momentum as been connected for awhile I have 2 and know I deleted 1 and can’t get it connected back, any help please and thanks..

  46. johnnylugo
    Feb 10, 2018

    my mom. camara cant locate the s.

  47. Ron
    Feb 13, 2018

    I have removed and reinstalled the APP on my Iphone a couple times due to the location being China and won’t let me change it to US. I have a feeling that I have been hacked but don’t know how to get ride of the hack. Must be somewhere else on my phone that keeps getting back into my APP and screwing things up. Anyone else experience this issue? Would like some feedback.

  48. Lana
    Feb 15, 2018

    My 720 momentum camera won’t record over 5 sec. Need it to do all day. How? And where do I go to watch it?

  49. Donna
    Feb 15, 2018

    The very first camera works good. The second one however is not working. Going to. Take it back. Get another one. Otherwise works. Great Love it

  50. Diane
    Feb 25, 2018

    I need to know how to how to set up this camera to my wifi smart
    TV, The wifi does work on my phone, however I need it to work
    on my TV as well.
    Please let me know the instructions I need to do that

    Thank You Kindly

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