Momentum Wi-Fi Video Camera Walmart Won’t Connect Issue

Hey folks, this is an unrelated blog post to what I normally write, just wanted to put this out on the internet to help others who might be having the same problems…

If you are trying to connect your new Momentum wi-fi cameras but aren’t having any luck, here are a couple of potential issues you might want to check…

  1. Are you connecting to a 2.4GHz network? The cameras do not seem to want to connect to a 5GHz network and, in fact, might not be capable of it. If you have a dual-band system, you might need to make sure you connect to the 2.4GHz.
  2. Does your router support UPnP? If you use AT&T U-verse like me, it doesn’t. This means you need to set up port forwarding. Importantly, you need to set up Port-Forwarding for the device you are using to set up the camera, not just the cameras themselves. The port in question is 8001 (which you would only discover if you look at one of the screenshots from the little manual provided). Use your router admin to forward port 8001 and you should be good to go.
  3. Set up in a strong-signal area, then move it to a weaker signal area. It seems to demand a high quality signal for the setup process, but is more lenient after that.

Hope this helps!

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  1. Derek
    Mar 2, 2018

    I bought the camera but it won’t let me pair bc it already paired to an account how do I remove it

  2. Kookoo
    Mar 25, 2018

    My sound stopped working and I see no button for it anyway. Mic let’s you talk but i am soying

  3. Demigog
    Mar 26, 2018

    My camera was fine , got decent picture for the price , had it for s year and now it’s getting camera offline error that many many others are getting.
    To anyone trying to face out the window , it can’t see out because of the IT lights , I’ve put mine outside , just make sure the info on the back is protected from moisture.
    I was going to buy some more cameras but not until they fix this issue of not being able to connect. Also tried logging in from another device which I’ve done time and time again , and you can’t click sign in or create account. Going to let it sit for awhile since it is set to auto connect , hopefully that part will at least work until they FIX THIS ISSUE NOW , thank you very much

  4. jill
    Mar 26, 2018

    loved it but then after 9 months it quit connecting and wont let me log in w it??? got password code and reset password- still won’t let me log in – states account or password are wrong yet it found my account to give me a code???
    Not sure what to do at this point?

  5. Aaron
    Mar 28, 2018

    So I bought this the camera used
    Says it’s already paired
    I think the guy knew it was stolen cause he stopped returning my phn calls
    Is there a way to find out if it’s stolen
    If it is I’ll turn the guy in
    I hate thefts

  6. Benjamin Whitcomb
    Apr 1, 2018

    Is anyone able to view camera live feeds via cellular signal while out and about? App just shows spinning when i click on camera

  7. Kaye
    Apr 14, 2018

    I got all set up. Got picture but no sound..? Need help. Turn the media up on my phone and media. Worked at time of installation.

  8. SHEIA
    Apr 25, 2018


  9. Tonya
    May 4, 2018

    I can’t get mine to do anything. Says searching for my camera and that is it. I am taking it back. Total waste of time!

  10. Ashcan
    Jun 6, 2018

    I had loads of trouble getting my cam to connect, and after hours of tinkering, I discovered that it is case sensitive. I used all caps and it worked. I wish Momentum warned me in the instructions about case sensitivity.

  11. Latoya N Hobdy
    Jun 9, 2018

    I can’t get mine to work. It says offline

  12. Lindsey
    Jul 4, 2018

    Changed router and now 2 out of the 4 won’t connect!!!! Grrrrr!!! FML!!!!IS correct! Tried both apps for momentum and niether will pick up the signal. Tried resetting them and got the voice command but still nothing!! Frustrating!!!

  13. Sandra
    Jul 7, 2018

    Having trouble connecting to wifi. Keeps saying incorrect password, but I checked with my cable company and it is correct..Getting frustrated with it…

  14. Ernest
    Jul 19, 2018

    I buy aria momentum camera and I have centurylink and my wifi won’t connect to my aria someone please help me

  15. Veotas
    Jul 24, 2018

    Showing steady red light in camera. Can not connect.

  16. Jemma B
    Jul 27, 2018

    Hi! I had four mo-cams for a few years but two are getting pretty beat up and struggling. Will the newer cori momentum hd cams work on my app with my old ones, as my app supports up to four cams. Love these. Once you get the hang of them they’re terrific. I have used a phone, tablet and android box hooked to a computer monitor. Even chrome casted them to my big screen! And im a 40yr old technology illiterate mom lol.

  17. Jemma B
    Jul 27, 2018

    @ Benjamin W.
    I use the cams while im out with my smartphones data yes. I often turn on the app, go to the room my husband and son are in and turn on the microphone and have a conversation. I see them and we can have a two way conversation. Its nice. Best Regards. Hope this helped.

    Aug 4, 2018

    I have not been able to get anyone to contact me from momentum in over a week now phone number is down it says and put in 4 trouble tickets and nothing. IS THIS COMPANY EVEN IN BUSINESS ANYMORE OR ARE THEY JUST TAKING MY MONEY.

  19. Miriam
    Aug 23, 2018

    I bought the camera used and now it doesnt let me pair. It says its already been paired to an account. How do I reove this?

  20. Roy Bryant
    Sep 6, 2018

    My camera will not recognize the code

  21. Darlene Weaver
    Sep 14, 2018

    I had the same problem after my router bit the dust and had to be replaced. It took me 2 days to figure it out. I wish I would have had the foresight to write things down but when you go into WiFi settings you will see a network starting with the letters “MOX”.
    Connect your 1st camera to that network. I renamed my cameras as a precaution. After that first connection, all others connected to the 2.4 g network. Hope this helps.

  22. Nancy jones
    Sep 26, 2018

    I just bought the HD smart home security camera Axel. I am having trouble getting it to pair and connect

  23. Marta Maria Pelypec
    Nov 9, 2018

    Both cameras were working but when decided to set some rules I could not do so.
    So I decided to use the ship…. if was a mistake. Now I am really mix up.
    I took the ships out and now I cant reset the cameras.

    I neeed to start all over againg. Very frustred.
    Some times the camera doesn’t record people outside at all.

  24. Sean
    Nov 10, 2018

    My camera is paired to another account is there any way to remove the other account?

  25. Josh
    Nov 25, 2018

    Says it’s all ready paired when it’s new

  26. Craig
    Dec 5, 2018

    I guess we got what we paid for $60.00 waisted . I even e-mailed the company and no response ….I will never buy anything from this company again….

  27. Kelly
    Dec 10, 2018

    Mine says its already paired how can i change that or fix i

  28. Audra McCracken
    Dec 16, 2018

    Bout two cameras from Walmart. Someone must’ve had them and returned them. Wont pair. Says the camera is already paired to an account. Saw other posts saying the same thing…with NO RESOLUTION

  29. Elvin Blair
    Dec 18, 2018

    My moments was working but stopped and can’t get it back no matter what I do.Help…

  30. Winston H Cunningham
    Dec 22, 2018

    After reading the comments about the issues people are having with their Momentum WiFi Cameras, I can clearly see that most of the issues are due to operator ignorance and stupidity. Perhaps 5% of these issues are due to faulty software or equipment. This brings me to something that must not be ignored. The type of reasoning and questioning that is occurring in this forum is an indication of what will be the downfall of the human race. I strongly advise anyone who sees this to read the following excerpt. It applies to nearly everyone who has posted a question or blatantly stupid statement:

    The average person in the U.S. today must have an I.Q. of around 80, because they are completely unaware of how the tools they use to enrich their lives actually work. No formal education is needed to understand the basics of how things work. Exposure to technology using your five senses and perhaps a bit of help from Google is all that is necessary to educate yourself on nearly any subject.

    There is much to be said for being a “jack of all trades”, as it suggests that your knowledge is not limited to a few subjects. Humans have the ability to retain extensive knowledge in hundreds of different disciplines, yet it seems that most people today are completely ignorant of how things work, even things that they use on an everyday basis. They may have knowledge of a trade or technology which relates to their career or “job”, but beyond that, ignorance pervades every facet of their lives.

    Knowledge is obtained by using your five senses to observe everything around you. An inquiring mind is capable of learning a great deal of information about the world around them, such as the way mechanics and technology function. It’s a matter of using logic, reason, and intellect.

    There is NO excuse for not having an intimate knowledge of how things work that you use on a regular basis. Intelligence is defined by one’s ability to gather knowledge by observing their environment and using logic to understand how the tools they use actually function.

    I have personally mastered countless disciplines simply by using logic and reason to deduce the basic principles upon which certain tools or technologies rely on to operate. Understanding the most basic fundamentals of how something operates is the prerequisite for learning more complex facets of how a tool or technology functions.

    I have edited four books, yet I was never formally educated in the field of writing or the rules of written language. I became an expert editor by simply reading and using logic to master the rules of the English language and the art of writing and editing. I am also a private pilot, network engineer, master woodworker, cinematographer, historian, contractor, mechanic, electrician, published photographer, public speaker, and a student of additional disciplines; more than I care to list.

    I don’t mention this to brag about my accomplishments, but rather, I tell you this with the hopes that all people will realize that they are capable of mastering the world around them, which includes the tools and technology that they use on an everyday basis.

    Knowledge creates independence. I am not dependent on anyone to fix problems I come across as I live my daily life. Building on my knowledge of basic physics, electricity, science, history, etc… I can easily expand that knowledge by consulting the world’s largest source of information, which is available to nearly everyone in modern society… the internet. If one knows how to use search engines such as to create a logical query, the most comprehensive database of knowledge is directly available to them. You can find the answer to nearly every question you have by referencing countless sources of information stored on billions of computers and servers across the planet which comprise the internet. By using a search engine such as, you no longer need to ask other ignorant people for answers to questions.

    You have the ability to EDUCATE yourself and learn how anything works. If you do this, you will become incredibly knowledgeable in nearly every field that pertains to subjects that are directly related to things you come across over the course of your life.

    Intelligent people rarely ask other people how to solve their problems, instead they use logic, reason, and intellect to find a source of knowledge that will allow them to become masters at everything that is necessary to live a successful, independent life.

    The quest for knowledge is the only thing that will allow humanity to evolve beyond senseless beliefs which lead to war, disease, hatred, and all other causes of human suffering.
    Until recently, natural selection was the mechanism which eliminated those who lacked intelligence. Today, in this modern era, the unintelligent humans are sustained by society and government, allowing them to irresponsibly reproduce, causing the average human I.Q. to drop, further causing the human race to devolve into illogical, backward thinking, irrational beings.

    We must either consciously pursue knowledge and truth, or nature will eventually eliminate the irrational, destructive, and hateful creatures humans are devolving into.

    It’s time to eliminate stupidity and laziness by taking matters into your own hands by using your logic and reasoning skills to research whatever tools or technology you utilize in your everyday life.

    Drop your preconceived beliefs, and guide your actions using the knowledge you’ve gathered through experience, instead of making decisions based upon unfounded beliefs, stories, or any means other than direct experience.

    Truth is only revealed through direct experience. If you haven’t experienced something for yourself but you accept it as truth, you are going down a dangerous path. Even if someone has told you something which seems to be unequivocally true, don’t treat it as actual truth. Have the intelligence to realize that all you truly know is what you’ve directly experienced in your own life. Blind beliefs have caused more human suffering than any natural occurrence.

    “Know what you don’t know…” Never be afraid to admit that some things simply cannot be truly known, except for that which you have experienced first hand.

  31. Sarah
    Dec 26, 2018

    Out of my two devices , one is grayed out can’t do anything with it and says camera is off line. I’ve tried everything. The other is up and running and works perfect

  32. Jorge Serna
    Dec 27, 2018

    I bought the cameras, and once I got home I’ve realized it was a returned item pair with other account, It took me 2 days to come get it to pair, but after that all I got is offline. there is no much troubleshooting I can do in the camera itself and their customer support is really bad. I will have to return it, and try a different brand.

  33. Tony C
    Dec 28, 2018

    Installed an SD card now no activity is being recorded. Anyone know how I can fix this issue?

  34. brittany
    Jan 1, 2019

    I cant get mine to connect to tablet or phone. Do u have to have it connected to regular WiFi or can u connect off of tablets WiFi because I don’t have regular wifi

  35. Patricia Duran
    Jan 9, 2019

    My momentum cameras keep on showing up on my phone constantly how can I stop that and sometimes they record sometimes they don’t I am not pleased with them at all

  36. Patricia Duran
    Jan 9, 2019

    the app keeps on showing up on my phone every 3 minutes. It’s very annoying Dale record sometimes and sometimes it won’t I am very not pleased with these cameras at all I have four of them

  37. Chris topher
    Mar 16, 2019

    To Winston Cunningham…you never told us how to get the cameras to connect.

  38. Tony Costello
    Jun 24, 2019

    i cannot connect with this camera and you folks won’t recognize it either. serial #sy1605000953 manufactered may2016. hardly used and in the box for 2 years

  39. Happy
    Aug 15, 2019

    Momentum camera stopped working. Hired BizACT and someone came and fixed everything. All the cameras work now on both wifi and over cell phone internet.

    Sorry folks, BizACT only services Silicon Valley area, and Bay Area in north California.

  40. Happy
    Aug 15, 2019

    Holy! Winston H Cunningham. Dang dude. That was too long for me to read through.

  41. Samson Fenelus
    Aug 27, 2019

    Anytime I connect an error shows up?

  42. chuck
    Oct 26, 2019

    my momentum camera works great on my phone but would not work on my computer. the program sucks couldnt get past the “lets get started” screen it kicks me out. so heres how i got things to work for me. make computer and phone on same network. use phone app to restart camera. shut down app and disconnect phone from wifi. start app on computer. go to main screen where it says “activity” “rules” and “add” hit add. even tho my camera was set up on mycomputer it didnt show up butwhen hit add it poped up and connected just like i was using my phone.may not work for you but it did for me

  43. chuck
    Oct 26, 2019

    my momentum camera works great on my phone but would not work on my computer. the program sucks couldnt get past the “lets get started” screen it kicks me out. so heres how i got things to work for me. make sure computer and phone are on same network. use phone app to restart camera. shut down app and disconnect phone from wifi. start app on computer. go to main screen where it says “activity” “rules” and “add” hit add. even tho my camera was set up on my computer it didnt show up but when i hit add it poped up and connected just like i was using my phone. may not work for you but it did for me

  44. Nate
    Nov 7, 2019

    Answer to the question is as follows, Your Router, Or Wifi In general, Is likely , Ipv6 or up to a 5.0 wireless connection, neither of which the camera will work with, It says its connected, I was even able to get a picture for about 1-2 seconds before my app proceeded to crash over and over. And For you Winston, you look like the biggest moron of all, Because your not a internet tech, nor do you really understand why all these people are having this issue. But if you actually understand how to read. maybe you’ll understand your a douche, and you were wrong, Also, don’t buy this product its outdated tech, and it just doesn’t work unless you have old interwebs and a old router, or old phone. Avoid their junk

  45. Heaven Carmichael
    Nov 10, 2019

    I have a momentum camera and they guy I bought it from forgot to delete it from his account what can I do

  46. Benjamin Greenlee
    Nov 13, 2019

    Wow Winston h Cunningham you posted that long ass comment for what? To pat yourself on the back? I’m pretty good with electronics and such. I bought 2 of these cameras about 2 months ago, the first one worked fine, the second one gave me issues always saying “device offline” it started working again on its own, and then… It stopped again. Now I can’t get either of them to connect. Nothing has been changed from when it worked to when it randomly decided to stop working. Haven’t been able to find a sure fire way to fix it, either. Nothing in your long, drawn out ramble was of any value to anyone here.

  47. Edward Liebenguth
    Dec 8, 2019

    I’ve had my camera for about a yr. Just stopped one day won’t connect.

  48. Tania
    Dec 20, 2019

    I recently bought the momentum robbi and it works great on my hubbys phone but I cannot pair it with my iPhone 8 I had so much trouble. Got up to the part where it says to enter my wifi info but when I do it does not let me press the connect button. That’s as far as it goes but on my hubby’s Samsung 10 it had no problem. I don’t know if it’s just having problems with the iPhone but I have a feeling I need to switch phones ASAP. I don’t know if anyone else has had a problem like mine. I tried calling the customer service number but they are closed at the moment. Has any one had luck connecting it with an iPhone?

    Feb 17, 2020

    I have 2 of the Momentum cameras. They’ve worked rather well until New Years Eve. I’ve emailed and called the support line numerous times. After over a month, they claim the issues have been resolved. But now even after setting the sensitivity to low, I get notifications for every little bit of noise, including the TV being on low. I have reset & done everything possible to resolve this myself. Any solutions would be greatly appreciated.

  50. Jackie
    May 25, 2020

    Your product sucks moose dick

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